FAQ - Frequently Asked Questions

Have a question? Check out our FAQ section for quick answers to some of our most commonly asked questions.
From product information to billing and support, our FAQ section is a great resource for finding the information you need fast.

You can easily pay for our app through the App Store or Google Play, depending on your device. All you need to do is locate our app in the respective store, and the platform will guide you through the secure payment process. Both stores accept various payment methods such as credit cards, debit cards, and gift cards.

No, you don't need to create a separate account for our app. Simply use your existing Apple App Store or Google Play account to download and install the app on your device. The app will be associated with the account you used for the download, which makes it easy to access on multiple devices under the same account.

While we do not offer a completely free version of our app, we provide a 1-week trial period to let you experience the app's features and functionalities. After the trial period, you will be prompted to subscribe to one of our plans to continue using the app.

In case you are not satisfied with our app, you can request a refund through the platform where you made the purchase (App Store or Google Play). Each platform has its own refund policy and procedures, which you can find in their respective help centers:

> For App Store refunds, please follow Apple's guidelines on requesting a refund: https://support.apple.com/en-us/HT204084
> For Google Play refunds, please follow Google's guidelines on requesting a refund: https://support.google.com/googleplay/answer/2479637

Please note that refund requests are subject to the terms and conditions of each platform, and the final decision on whether a refund is granted will be made by the platform.

You can easily submit an request using our dedicated form on this page.
A member of our team will reach out to you within 24 hours to provide you with more information.

*Please note that the promo code applies only for Yearly subscriptions.

FAQ - Frequently Asked Questions

How can I pay ?

Do I need an account ?

Is there a free version ?

What is the process to get refund ?

How do I get access for my entire institution?

How can I use the promo code ?

For IOS users :

1 – Register: You need first first create an account to access the membership levels page.

2 - Enter the discount code: On the membership levels page, scroll down to find the field to enter your promo code.

3 - Confirmation: You should see a confirmation message, then you’ll be redirected to disclaimer page of the app.

For Android users :

1 – Register: You need first first create an account to access the membership levels page.

2 - Enter the discount code: On the membership levels page, scroll down to find the field to enter your promo code.

3 - Confirmation: You should see a confirmation message, then you’ll be redirected to disclaimer page of the app.